Page 62 - SPM Employee Handbook
P. 62

Employee Handbook
Schultes Precision Manufacturing, Inc.
Trade Secrets, Processes and Intellectual Property
Employee Inventions
Any employee process created, in whole or in part; during an employee's work hours, or from the use of the Company's equipment or facilities, is a "work for hire" and the property of the Company. Any employee who intends to develop and maintain property rights in any process, which relates in any way to the Company's products or services, is required to obtain a written waiver of this policy, signed by both the employee and The President.
Confidentiality and Nondisclosure of Trade Secrets
As a condition of employment, Company employees are required to protect the confidentiality of Company trade secrets, proprietary information, and confidential Company-related commercially sensitive information (i.e. financial/sales records/reports, marketing or business strategies, product development, customer lists, trademarks, etc.). Access to this information should be limited to a "need to know" basis and should not be used for personal benefit, disclosed, or released without prior authorization from a supervisor. Any employee who has information that leads them to suspect that an employee or competitor is obtaining such information is required to inform their supervisor or Human Resources. Violation of this policy may result in the discipline or termination of any employee, as well as subject the employee to civil liability.
Customer Relations
Products and Services Knowledge
As an employee of SPM, you are expected to be familiar with the products and services we offer. Take every opportunity to learn the interrelationship between your department or division and the others of the Company. We consider our employees to be the best reflection of our business brand and company success.
Customer, Client, and Visitor Relations
We strive to provide the best products and services possible to our customers and clients. Our customers and clients support this business and generate your wages. You are expected to treat every customer, client, or visitor with the utmost respect and courtesy during your working time. You should never argue or act in a disrespectful manner towards a visitor or customer during your working time. If you are having problems with a customer, client, or visitor, please notify your supervisor immediately. If a customer, client, or visitor voices a suggestion, complaint, or concern regarding our products or services, please inform your supervisor or a member of management. Lastly, please make every effort to be prompt in following up on customer, client, or visitor orders or questions. Positive customer, client, and visitor relations will go a long way to establishing our Company as a leader in its field.

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